Ganesh Goud
Founder & CEO
MBA, LLB and certified Lead Auditor for ISO/IEC 27001:2022 and ISO 9001:2015, with more than two decades of operational experience in IT and IT-enabled services.
Connect on LinkedInAI-first software services & solutions
Agentic AI for operations that can't afford to get it wrong.
We design, build and run AI agents, together with skilled operations teams, for insurers, assistance companies and healthcare organisations. Your people stay in control.
- ISO 27001 & 9001 lead-auditor led
- 24/7 multilingual operations
- India + USA
Claim journey · live view
An illustrative claim journey in which AI agents handle the volume and people make the decisions:
- Inbound call (input): Call answered · AI disclosed.
- Voice intake agent (AI agent): Policy verified · case opened.
- Case manager (a person decides): GOP approved.
- Provider follow-up agent (AI agent): Invoice & report received.
- Claims intake agent (AI agent): Line items extracted.
- Bill-review agent (AI agent): Flags explained.
- Duplicate check (AI agent): No duplicate found.
- Adjudicator (a person decides): Claim approved.
- Customer update agent (AI agent): Customer informed.
Trusted by
What we do
AI agents, engineering and operations from one partner
We build AI agents and the software around them, and we provide the teams that run them. You can start with any of these services.
Flagship
Agentic AI
Agents that read, decide within guardrails, act in your systems and escalate to people.
- Voice agent
- Intake agent
- GOP agent
- Bill review agent
- Adjudication assist agent
- Customer updates agent
AI Voice Agents
Inbound and outbound voice agents that take first notice, follow up with providers and update customers, with instant handoff to a person.
Managed Operations
Claims processing, a 24/7 multilingual assistance desk and cost containment, run by our teams with support from AI agents.
AI & Data Engineering
Data platforms, document AI, analytics and the evaluation pipelines that keep agents dependable.
Digital Engineering
Web platforms, mobile apps, portals and the integrations that connect agents to your core systems.
Cloud & Cybersecurity
Cloud migration, DevOps and security operations for regulated workloads.
ISO Compliance Consulting
ISO 27001 and ISO 9001 implementation, internal audits and training, led by a certified Lead Auditor.
Flagship industry
Built for travel & international health insurance.
Voice agents, claims agents and a 24/7 multilingual team support every stage from the first call to the final payment. Your medical and claims professionals make the decisions.
Inbound voice agent
A voice agent answers every call, opens the case and routes emergencies to people instantly.
- Answers inbound calls around the clock in the caller's language
- Verifies the policy and eligibility against your systems
- Captures location, symptoms or incident details as structured case data
Person in the loop
Sthiram's 24/7 assistance desk, or your coordinators
Instantly, with a summary, on any emergency, sign of distress, low confidence, or when the caller asks for a person.
Sthiram team: 24/7 multilingual assistance desk
AI voice agents
Voice agents that answer every call and pass emergencies to a person.
Inbound and outbound voice agents take first notice, follow up with providers and update customers in their own language. When a person needs to take over, the agent transfers the call with a summary.
First notice & intake. The policy is verified, the details are recorded and a case is opened.
Provider follow-ups. Calls to hospitals for reports, estimates and invoices.
Customer updates. Status calls to customers in their own language.
Inbound assistance call
Voice agent · live
EN
Illustrative call between a traveller and an AI voice agent:
- Voice agent: Hello, you've reached the assistance line. I'm an AI assistant and a coordinator is always available. How can I help?
- Caller: My husband collapsed at our hotel. We're in Lisbon.
- Voice agent: I'm sorry to hear that. I'm getting help now. Can you confirm the policy holder's surname?
- Caller: Moreau. The policy's under my name.
- Voice agent: Thank you. Is he conscious and breathing?
- System: Emergency detected → transferring to on-call coordinator with case summary
claims-intake-agent · audit log
- INTAKEReceived invoice · Portuguese · PDF scan
- OCRDocument classified as hospital invoice
- TRANSLATELine items translated to English
- EXTRACTProvider, dates, line items, currency captured
- CHECKPolicy active · no duplicate found
- FLAGRoom charge above contracted rate, reason attached
- REVIEWAssigned to bill reviewer for confirmation
- DONEDecision-ready claim · full audit trail
Agents and people
We also run the operations around our agents.
Sthiram started as an operations company. Our teams handle the human side of the workflows our agents support.
- Agents
- handle repetitive work such as reading documents, data entry and follow-up calls.
- People
- review the work and make the decisions.
- One partner
- is responsible for both.
How we work
Start small and expand when the results support it.
Every engagement follows the same steps, whether it ends in a pilot, a platform or a managed service.
- 01
Discover
Shadow your team, map one workflow and agree what success looks like.
- 02
Build
Design the agent, its guardrails and its integrations with your systems.
- 03
Govern
Evaluate on your own history, run in shadow mode, then launch with people in the loop.
- 04
Operate
Monitor, check quality and improve. Our team can run this for you.
Travel & International Health Insurance
Voice agents, claims agents and a 24/7 multilingual team, from the first call to the final payment.
Learn moreHealthcare Providers & Home Health
Claims, coding and records operations for providers and home health agencies, with AI agents where they help.
Learn moreHealth Payors & TPAs
Claims processing, adjudication support and calling operations for payors and third-party administrators.
Learn more
Why Sthiram
Why Sthiram
Est. 2023
Sthiram Services LLP
20+ years
Founder operations experience
Lead-auditor led
ISO 27001 & 9001 practice
24/7
Multilingual operations
T-Hub
Development centre, Hyderabad
India + USA
Delivery and client presence
Meet us in person
ITIC Global 2026, Istanbul
1 to 5 November 2026 Swissôtel The Bosphorus
Next step
Let's talk about your operations.
Tell us about a call type, document or review step you want to improve, and we will suggest where to start.
Sthiram · Efficiency with stability