AI Voice Agents
Voice agents that answer every call and know when to hand over.
Inbound and outbound AI voice agents for insurers, assistance companies and healthcare operations. They take first notice, chase providers and update customers in their language, and they transfer the call to a person when needed.
Inbound assistance call
Voice agent · live
Illustrative call between a traveller and an AI voice agent:
- Voice agent: Hello, you've reached the assistance line. I'm an AI assistant and a coordinator is always available. How can I help?
- Caller: My husband collapsed at our hotel. We're in Lisbon.
- Voice agent: I'm sorry to hear that. I'm getting help now. Can you confirm the policy holder's surname?
- Caller: Moreau. The policy's under my name.
- Voice agent: Thank you. Is he conscious and breathing?
- System: Emergency detected → transferring to on-call coordinator with case summary
Overview
Built for assistance and claims calls
Voice is still where travellers, members and providers reach you when something goes wrong. Our voice agents handle the routine part of those calls: identifying the caller, verifying the policy, capturing details and opening or updating the case. Your people can then focus on the caller.
Every agent is designed with explicit handoff rules, tells callers it is an AI at the start of the call, and writes a complete summary to your systems. Because Sthiram also runs a 24/7 multilingual assistance desk, the person who picks up after a handoff can be ours or yours.
Capabilities
What we deliver
Multilingual
Converses in the caller's language and keeps the case record in yours.
Around the clock
Answers in the middle of the night, in any time zone, with the same care as at midday.
Connected to your systems
Looks up policies, eligibility and cases, and writes back structured data and call summaries.
Warm handoff
Transfers to a person with a summary, so callers never have to repeat themselves.
Transcripts & QA
Every call is transcribed, summarised and available for quality review.
Compliance by design
AI disclosure on every call, recording and consent notices set per jurisdiction, data kept where you need it.
Use cases
Inbound and outbound, end to end
Most clients start with one call type and add more once it works well.
Inbound first notice & assistance intake
The agent answers, verifies the policy, records what happened and where, checks urgency and opens the case. Emergencies go straight to a person.
- Caller identification and policy verification
- Structured capture of location, symptoms or incident
- Urgency triage with instant escalation
- Case created in your case-management system
Guardrails
Clear handoff rules, agreed up front
Every voice agent ships with explicit rules for when a person takes over.
Hands off to a person immediately when
- A caller reports an emergency or shows signs of distress
- The caller asks to speak to a person
- Its confidence drops below the threshold you set
- The caller may be vulnerable
- A medical, coverage or complaint question comes up
Our voice agents never
- Give medical advice
- Deny cover or a claim
- Hide that they are an AI
- Act outside the scripts and limits you approve
How it works
From pilot to production
- 01
Listen
We review real calls with your team and map the intents, data and handoff points.
- 02
Design
Scripts, disclosures, handoff rules and escalation paths, agreed with your operations and compliance leads.
- 03
Integrate
Telephony, policy, case and claims systems connected under your access controls.
- 04
Shadow
The agent runs alongside your team on real scenarios before it takes a live call.
- 05
Launch
Start on an overflow or after-hours line, with people ready to take over.
- 06
Operate
Ongoing monitoring, QA sampling and improvements, run by our team.
FAQ
Questions about AI voice agents
Will callers know they are speaking to an AI?
Yes. Every agent says it is an AI assistant at the start of the call, and callers can ask for a person at any time.
What happens in an emergency?
Any sign of an emergency or distress triggers an immediate transfer to a person, either our 24/7 assistance desk or your own team, along with a summary of the call so far.
Which languages do you support?
We configure agents for the languages your customers and providers actually use. Share your language mix and we'll confirm coverage for your pilot.
Do we need to replace our telephony?
No. We integrate with your existing telephony or contact-centre platform wherever possible.
Where is call data stored?
We deploy in the cloud and region you require, and recordings and transcripts follow your retention policy.
Next step
Talk to our team
Sthiram · Efficiency with stability