ITIC Global 2026 · Istanbul
Meet Sthiram at ITIC Global 2026
See AI voice agents take a first-notice call, watch multilingual medical invoices become clean claims, and talk to the team that runs the 24/7 desk behind them.
- 1 to 5 November 2026
- Swissôtel The Bosphorus, Istanbul
- Meetings by appointment
- Istanbul time (TRT, UTC+3)
Inbound assistance call
Voice agent · live
Illustrative call between a traveller and an AI voice agent:
- Voice agent: Hello, you've reached the assistance line. I'm an AI assistant and a coordinator is always available. How can I help?
- Caller: My husband collapsed at our hotel. We're in Lisbon.
- Voice agent: I'm sorry to hear that. I'm getting help now. Can you confirm the policy holder's surname?
- Caller: Moreau. The policy's under my name.
- Voice agent: Thank you. Is he conscious and breathing?
- System: Emergency detected → transferring to on-call coordinator with case summary
Why meet us
Why meet us at ITIC
Hear a voice agent take a first-notice call
The agent verifies the policy, opens the case, checks urgency and transfers the caller to a person when needed.
See invoices become clean claims
Multilingual medical invoices classified, translated and structured, with every flag explained.
Meet the team behind the agents
Talk to the people who run our 24/7 assistance desk, claims processing and cost containment.
Demos
What we will show.
Each demo is marked either as a live demo or as a step-by-step walkthrough.
Voice first-notice intake and handoff
WalkthroughAn inbound voice agent verifies the policy, captures the incident and hands an emergency to a coordinator with a summary.
Outbound provider follow-ups
WalkthroughAn outbound agent chases a hospital for a medical report and invoice, and logs the outcome to the case.
Multilingual intake and bill-review flags
WalkthroughA foreign-language hospital invoice becomes structured line items, with bill-review flags and the reason for each.
GOP drafting with approval
WalkthroughA guarantee of payment drafted from an estimate and the policy, waiting for a case manager to approve.
The claims journey
The workflows we will discuss
From first notice to customer updates, with the point where a person decides at each stage.
Inbound voice agent
A voice agent answers every call, opens the case and routes emergencies to people instantly.
- Answers inbound calls around the clock in the caller's language
- Verifies the policy and eligibility against your systems
- Captures location, symptoms or incident details as structured case data
Person in the loop
Sthiram's 24/7 assistance desk, or your coordinators
Instantly, with a summary, on any emergency, sign of distress, low confidence, or when the caller asks for a person.
Sthiram team: 24/7 multilingual assistance desk
Who should meet us
Built for organisations that support travellers and members abroad.
- Travel insurers
- IPMI providers
- Assistance companies
- Third-party administrators
- Cost-containment firms
- MGAs & underwriters
- Medical providers
Book a meeting
Meet us in Istanbul.
Pick a day and time and we'll confirm a meeting point at Swissôtel The Bosphorus. Can't travel? Ask for a video call instead.
- 1
Request a slot with this form.
- 2
We confirm a time and meeting point at Swissôtel The Bosphorus by email.
- 3
Bring a process you would like to improve and we will show how an agent could help.
Prefer email? Write to ganesh@sthiramservices.com.
Logistics
Good to know
Can't make it to Istanbul?
Request a meeting anyway and mention it in your message. We'll set up a video call at a time that suits you.
Where will we meet?
At Swissôtel The Bosphorus during ITIC Global. We confirm the exact meeting point by email once your meeting is booked.
Which time zone are the meeting times in?
Istanbul time (TRT, UTC+3), the local time at the venue.
What should I bring?
A process you would like to improve, such as a call type, a document type or a review step. We will show you how an agent could help.